Terms and conditions

Terms and Conditions

Welcome to www.gts.tours website which aims to assist you in obtaining travel information, booking tickets, hotel, tour packages, as well as other services offered by us or our partners.
Please read these Terms and Conditions carefully as they represent a contractual arrangement between us and you as a user of the website. If you do not agree with any provision of the Terms and Conditions, do not use the services of this website under any circumstances.
Acceptance of the Terms and Conditions implies that you. You agree to be bound by the terms and conditions. We reserve the right to modify the Contract at any time without further notice, and your continued use of our website implies your acceptance of its modified or updated provisions.
Your use of our website means that:
- you are at least 18 years old;
- you have the capacity to assume legal obligations;
- you will use this site in accordance with the provisions of this Agreement;
- you are only using this site to make reservations for yourself or for another person on whose behalf you are entitled to act;
- you will inform such persons of the terms and conditions that apply to bookings you have made on their behalf, including all rules and restrictions that apply in that case;
- all information you provide to this site is true, accurate, valid and complete.

Any purchase of services made on our site on your behalf will be deemed to be made by you or a person to whom you have entrusted your account access data.
Our company cannot be held responsible if your data has been fraudulently used for operations on the www.gts.tours website.  
If we suspect that you are using the site in violation of these Terms and Conditions, we reserve the right to deny you access to the site and we will notify you of this at the e-mail address you provide.
Our website provides you with an automated system that allows you to search and check availability for various tour packages, airline tickets, hotel reservations, car rentals and allows you to make the desired reservation. The services listed are subject to these Terms and Conditions and the special conditions for each service.
You can choose from a variety of services available on the Site, with the possibility of booking tour packages, flights, car rental, tours or hotels directly from the Site (in real time).
WWW.GTS.TOURS acts as an agent for third party suppliers such as airlines, hotels, car rental companies, others (Tourism Service Providers). We assume no responsibility for the tourism products and services offered by Tourism Service Providers and do not guarantee the accuracy or quality of the products and services reflected on this Site.

Information published on the Site
The information on www.gts.tours is published in Russian and English. We do not guarantee that the information on our website (including, but not limited to, rates, descriptions or data) may not have errors or omissions, but we will make every effort to correct errors as soon as they are brought to our attention at the following contact details: info@gts.tours, tel. +995 597007233

Conditions for Tourism Service Providers
Any reservation or booking request made on the Site or through the call center will be considered as your intention to purchase a specific tourism product or service from www.gts.tours.  If your request is accepted, you will receive a confirmation e-mail from us and this contract will come into force. The actual issuing of airline tickets, making changes to the date of airline tickets, cancellations of airline tickets or vouchers, issuing vouchers for hotels, car rentals, travel insurance, excursions, providing telephone support and any other actions requiring human intervention will be done during the working hours of www.gts.tours.
All tourist services published on the Site are subject to the availability of Tourist Service Providers. The terms and conditions of the Tourist Service Provider (including airline passenger transportation rules, hotel check-in/check-out times, cancellation/modification conditions of tourist services) will apply in addition to the Terms and Conditions of this Site.
The Terms of the Travel Service Providers may include provisions relating to various payment procedures, obligations, cancellations, changes to reservations and refunds (if applicable) or other restrictions. Some airlines may impose additional charges such as the Transit-without-visa fee, www.gts.tours is not responsible for costs that may arise when transferring from one airport/terminal to another. Also, some hotels may collect various local taxes. In case you require special travel arrangements (disabled seat, unaccompanied minor transport services, special luggage transport, smoking/non-smoking room, bed in a child's room), our company does not guarantee confirmation of these requests, but will forward them to the Travel Service Provider.
As you browse the Site, you may notice references to various conditions applicable to special offers. Please read these terms carefully, but please contact us for full details.
At the time of booking a flight, you have the possibility to enter the details of your frequent flyer card if you are already enrolled in such an airline programme. Please note that these frequent flyer programmes are subject to the terms and conditions imposed by the airline with which you are enrolled and that, according to these rules, the rewards obtained from these programmes do not apply to all fares or the class of service in which you will travel. For more details, please contact the company you are registered with.
You are directly responsible for complying with the conditions imposed by the Travel Service Provider for boarding time, flight reconfirmation or any other rules.

Airline Ticket Conditions
Special conditions for Air Tickets you can access here.

Conditions for package tours and city tour/city vacation offers
Special conditions for tour packages and city tour/city vacation offers can be accessed here.
Hotel booking conditions
Special conditions for booking hotels can be found here.

Collection of opinions
www.gts.tours can collect opinions from its customers, after they have returned from their holidays, about hotels, destinations, services offered by us and our partners.

Customers give their consent for their opinions to be published on the website or to be used offline by www.gts.tours consultants to recommend hotels/destinations, to publish the names of the people who gave opinions and their details.
Reviews can be collected online in the system available on the www.gts.tours website or offline (by email or telephone) by www.gts.tours consultants.
www.gts.tours reserves the right to refuse certain opinions, in particular those with vulgar language. Before publishing opinions on the site, www.gts.tours reserves the right to edit grammatical and expression errors, without changing the meaning of the words.
Opinions provided by customers on www.gts.tours may not be published on other sites.

The travel medical insurance conditions are specified separately on the website and can be viewed by clicking on the following link:http://www.gts.tours

Warranty/service conditions
Before placing an order, the customer must agree to the "Terms and Conditions" www.gts.tours. As there are differences between the types of services offered, i.e. flights, hotels, city breaks, tours, travel medical insurance, the booking cannot be completed unless the customer ticks the box for acceptance of the "Terms and Conditions".

Problems arising during the tourist's stay must be urgently communicated to www.gts.tours in order to resolve them in a timely manner.
Also, any complaint must be made in writing to the accommodation unit, and a copy must reach www.gts.tours within 2 days after the end of the stay. All complaints will be investigated and an attempt will be made to receive a response within 14 days.
In order to resolve any problems as quickly, efficiently and amicably as possible, please send your messages to: info@gts.tours .

Visas and vaccinations
Visas are not included in the prices shown. Tourists are responsible for obtaining them in due time. Tourists must also ensure that their travel documents (passport or identity card) are valid for at least 6 months from the date of departure from the Republic of Georgia.
Mandatory vaccinations for certain destinations are also the responsibility of the tourist.

We do not accept any other methods of payment than the ones presented on the Website and we do not assume any responsibility for money sent by courier.
Depending on the terms and conditions imposed by the hotels, at the time of booking you may be asked to pay in full or in part for the service booked, and payment will be made to the account of www.gts.tours, the hotel or its representative.
In some cases, your credit card details may be transferred to the Travel Service Provider. The relevant Supplier will take payment for your booking.
Payments for hotels are made in accordance with the above paragraph.
www.gts.tours or the Travel Service Provider assumes no obligation to issue tickets, vouchers or other travel documents in the event of non-payment in full for services ordered. In any case, you are responsible for the payment of the amounts related to the ordered tourist services.
Payment can be made with the main credit cards recognised and detailed on the Site.
www.gts.tours or the Tourist Service Provider reserves the right to additionally charge any fees (or commissions) that may arise at the time of credit card bookings. In this case you will be informed of the applicable fees. www.gts.tours reserves the right to pass on the costs generated by charge back penalties. If your booking is paid for with another person's credit card, we reserve the right to request written authorisation from the owner/landlord.
If your credit card issuer requests it, www.gts.tours or the Travel Service Provider reserves the right to send tickets, vouchers or other travel documents to your address stated at the time of credit card issuance. Incorrect information about this address may result in cancellation of the reservation, delay in delivery of travel documents and may result in an increase of the confirmed fare. Please ensure that your billing address details match those on your statement.
In addition, in order to minimise the effects of attempted fraud on your credit card, we reserve the right to carry out random checks, request proof of your address and a copy of your credit card and a recent statement before issuing your travel documents.
All fares and taxes may fluctuate due to changes in exchange rates.

Delivery methods
Travel documents related to your booking (flight ticket, travel voucher or invoice) can be sent by e-mail to the address entered at the time of booking, by post (to the address specified at the time of booking) or can be collected directly from our office. Our consultants can always give you detailed information if necessary.

Responsibility www.gts.tours
www.gts.tours is not responsible for indirect losses resulting from the provisions of these Terms and Conditions, from the misuse of the Site or the tourist services booked and purchased on the Site.
www.gts.tours is not responsible for direct and/or indirect losses suffered by the user due to, but not limited to: possible differences in fares, lack of availability, as well as any other incorrect information communicated and/or taken from airline and/or hotel companies or from all and/or any of the partner companies providing tourist services through www.gts.tours .
www.gts.tours reserves the right not to provide tourist services whose fares have been incorrectly displayed.
www.gts.tours is only responsible for direct losses whose value will not exceed the total price of the purchased tourist services (except in cases of death or personal accident whose value has no limit).

Links to other Sites
This Site may contain links to other websites external to and operated by other parties. www.gts.tours has no control over or association with these websites and assumes no responsibility for the accuracy, integrity or quality of these third party websites.
The content of these external websites does not reflect the products, services or information provided by www.gts.tours. Any opinions regarding the content of these external web pages should be directed to the administrators of those pages.

Force Majeure or Insolvency of the Tourism Service Provider
www.gts.tours is not responsible in the event of force majeure events or in the event that the tourism service provider becomes insolvent. Major events include, but are not limited to, government interventions, wars, kidnappings, fires, floods, accidents, storms, strikes, terrorist attacks, etc. that may affect www.gts.tours or its suppliers.

Exchange rate
Exchange rates quoted on the Site are derived from a variety of sources and may not always be updated daily. It is mandatory to check the exchange rates on the day you make your purchase.

Changes to the Site
www.gts.tours may change the design or content of the Site, including the availability of travel suppliers, the database, and other features of the Site, on its own accord and without notice.

The privacy policy of www.gts.tours can be accessed here

 1.Changes to the Terms and Conditions
www.gts.tours reserves the right to modify or update the Terms and Conditions relating to the use of this Site at any time without prior notice to you. The current version of the Terms and Conditions will be posted on the Site from the date the changes come into effect. Your continued use of this Site following the posting of such changes will constitute your acceptance of such changes.
These Terms and Conditions constitute the contractual agreement between you and www.gts.tours and are governed by the laws of the Republic of Georgia, and any dispute shall be submitted to the competent courts of the Republic of Georgia. The English language of the Terms and Conditions shall prevail in case of any misunderstanding.